FAQs

TruthPoint partners with health systems nationwide to improve patient experience across the healthcare continuum. We have been at the forefront of the Patient Experience movement and revolutionized the process and tools to obtain and use the voice of the patient in real-time to rapidly improve performance and deliver better care. By delivering timely, personal, and relevant patient and family feedback along with guidance from a dedicated Performance Improvement Coach, we empower our clients to improve individual impact, team performance, and care quality while also helping to establish a more patient-centered culture.

We serve more than 60 health care systems to improve organizational performance and patient experience, and with more than 8 years focused exclusively on delivering real-time patient experience performance improvement solutions, we know what works and what doesn’t. We’re so confident that we offer a satisfaction guarantee. Avoid the pitfalls that jeopardize your patient experience efforts with our proven and refined technology, processes, tools and improvement coaching that together deliver results.

TruthPoint is a proven time–efficient and cost-effective patient experience improvement solution. Overall costs are driven by the scope of use. With your inputs, we’ll define an improvement solution to meet your financial realities. Want to know more? Contact us and we’ll be happy to put together a formal proposal for services.

Yes.  We are so confident in our TPX Solution that if you follow the program we provide a money-back satisfaction guarantee. Contact us to learn more about how TruthPoint can be implemented into your organization.

Yes. We support a wide variety of rounding applications including a highly efficient solution to facilitate nurse manager rounding and to help ensure that any items uncovered in their rounds are effectively routed and resolved.

TruthPoint provides 3 forms of benchmarking for individuals, teams, departments, care areas and improvement initiatives: performance compared to an internal peer group, historical benchmarking (compared to prior performance) and benchmarking compared to target performance standards. External benchmarking with other organizations is best accomplished through CAHPS.

Value Based Purchasing (VBP) is the CMS (Centers for Medicare & Medicaid Services) incentive program that bases reimbursement on the quality of care and patient experience. Healthcare systems that provide better care and patient experience at a competitive cost are rewarded with greater reimbursements. Contact us to learn more about how TruthPoint can be implemented into your organization.