News

VA Health Care Systems (VAHCS) around the country are seizing the opportunity to improve the Veteran experience. Our WECARE Leader Rounding Solution is designed to be an efficient and effective, … [Read more...]

Nurse leaders, healthcare administrators and patient experience professionals were in full force this spring for both the AONE Inspiring Leaders conference and The Beryl Institute’s Patient Experience … [Read more...]

Our attendance at two major annual healthcare conferences—AONE Inspiring Leaders conference and The Beryl Institute’s Patient Experience Conference—impressed us both for the energy and passion … [Read more...]

Nurse leaders, healthcare administrators and patient experience professionals were out in full force this year for both the AONE Inspiring Leaders conference and The Beryl Institute’s Patient … [Read more...]

Now that the noise around HIMSS is fading out, we can now look forward to the time of year when two exceptional conferences focused on clinical quality and patient experience bring thousands of … [Read more...]

TruthPoint’s performance improvement coaches work with hospitals and health systems around the nation to help them make improvements in metrics that matter—to them. There is no “single story” … [Read more...]

In a several TruthPoint client hospitals, inpatients are invited by Health Unit Coordinators (HUCs) to provide real-time feedback on day two of admission. Patients are also rounded on by nursing … [Read more...]

by Tim Travis, President and Co-founder, TruthPoint “With Healthcare at the Edge of Uncertainty, Human Experience Matters More than Ever.” That’s the title of an excellent blog post by Jason A. … [Read more...]

We are pleased to announce the immediate availability of TruthPoint’s WECARE Leadership Rounding—a fully integrated program comprised of all technology, results reports, Coach Advisor … [Read more...]

Purposeful rounding is a structured, scheduled and replicable process that has been shown to achieve improvements in patient satisfaction, safety and quality outcomes for many healthcare systems. But, … [Read more...]

With a focus on improving overall patient satisfaction, a Transitional Care Unit (TCU) in a long- term care facility has used TruthPoint to gather patient experience feedback since 2012. The TCU team … [Read more...]

by Tim Travis, President, TruthPoint Amid all the changes and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came … [Read more...]

by Tim Travis Amid change and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came together to provide care and … [Read more...]

The year 2017 was a year of uncertainty for healthcare leaders and providers as all waited to find out how proposed revisions to, or repeal of, the Affordable Care Act (ACA) might impact their … [Read more...]

What better time than Halloween to reflect on the myriad of scary monsters that health care organizations now face year-round! Here’s a look at some of the scary monsters we’ve encountered this year … [Read more...]

by Tim Travis There are plenty of distractions for health care leaders and clinicians these days. Uncertainty around legislation, budget cuts, the impact of technology that is driving competition … [Read more...]

by Tim Travis There is no question that technological advances have had a profound impact on healthcare delivery in our nation—and around the world. While our delivery systems are not infallible, we … [Read more...]

by MaryJo Brueggeman Our recent blog post on how one of our clients leveraged our Kudos Reports to boost both patient and employee engagement resonated with our readers. The concept is simple and yet … [Read more...]

When it comes to integrity, billionaire Warren Buffet, chairman and CEO of Omaha, Neb.-based Berkshire Hathaway offers this: “In looking for people to hire, look for three qualities: integrity, … [Read more...]

With so much of our work in healthcare these days focused on making improvements, we can overlook the many good things that are taking place in our organizations—and related opportunities to learn … [Read more...]

Tim Travis, President and Co-founder, TruthPoint Thanks to our friends and colleagues at the Beryl Institute, we are pleased to support their efforts in celebrating Patient Experience Week 2017.  We … [Read more...]

By Kristin Baird, MHA, BSN, RN, President, CEO – Baird Group I recently had the opportunity to conduct some primary research around a topic that I hear raised frequently by patient experience … [Read more...]

by Tim Travis, President and Co-founder, TruthPoint Our industry is going through the biggest transformation in history while, at the same time, providers and executives are buffeted by the … [Read more...]

A Guest Column from TruthPoint partner, Creative Health Care Management By Gen Guanci, MEd, RN-BC, CCRN-K, Consultant, CHCM  Shared Governance Will NOT Be Successful if the Nurse Manager Doesn’t … [Read more...]

The Institute for Healthcare Improvement’s (IHI) 28th annual conference was held in Orlando in 2016. About 6000 attendees were in attendance providing exceptional opportunities to network with a wide … [Read more...]

by Tina Gaskell, MA, CPHQ Executive Partner, Performance Improvement Coach Employees at VA Texas Valley Coastal Bend (VATVCB) care about their patients. Plenty of healthcare organizations say this, … [Read more...]

by Tim Travis, President and Co-Founder, TruthPoint Ask. Listen. Get Better. It’s a philosophy that is foundational to the work we do at TruthPoint. When we listen, we learn. For us, that means … [Read more...]

It can be challenging to maintain a focus on the many things we are grateful for, especially after getting back to work after a long, busy holiday season We so quickly fall back into the rapid-fire of … [Read more...]

Returning to Orlando as a sponsor for the IHI 28th Annual National Forum on Quality Improvement in health care, we are honored to be associated with more than 5,000 attendees from around the world who … [Read more...]

Healthcare is one of those industries that operate 24/7/365. Unlike REI, which has broadly announced its intent to close all of its 143 stores on Black Friday, so employees can spend time with family … [Read more...]

By Dr. Kathleen Ziegler, RN, DHA, MSHA, FACHE Achieving successful healthcare organizational transformation that delivers value-based outcome performance meaningful to all stakeholders is a critical … [Read more...]

The Institute for Healthcare Improvement’s (IHI) 28th annual conference will be in Orlando this year, December 4-7. About 6000 attendees are expected, providing an opportunity to network with others … [Read more...]

Welcome Patient experience is a big buzzword these days, with healthcare facilities of all stripes eager to boost their scores on assessments that may impact not only reimbursement, but also … [Read more...]

“How can we fix our noise problem?” It’s a question most healthcare leaders have asked over the years. We know that hospitals are noisy places. We know that patients and their families want a quieter … [Read more...]

by Jennifer Sippel, PhD Program Manager, Spinal Cord Injury Service, VA North Texas Healthcare System Assistant Professor, Physical Medicine & Rehabilitation, UT Southwestern Medical … [Read more...]

by Ann Kloth, MBA, RD, Director, Product Management, TruthPoint TruthPoint Launches Real-time Fully Integrated Rounding & Performance Improvement Healthcare Solution  Ask. Listen. Get … [Read more...]

by Darrell Atkin, Vice President of Marketing, TruthPoint Never before has the concept of patient experience been so much a part of the national healthcare conversation. The reasons range from the … [Read more...]