We are pleased to announce the immediate availability of TruthPoint’s WECARE Leadership Rounding—a fully integrated program comprised of all technology, results reports, Coach Advisor … [Read more...]
Leader Rounding—an essential component of Patient Experience Strategy for VA Health Care Systems
Purposeful rounding is a structured, scheduled and replicable process that has been shown to achieve improvements in patient satisfaction, safety and quality outcomes for many healthcare systems. But, … [Read more...]
Using TruthPoint to Drive Accountability & Service Support in a Transitional Care Unit
With a focus on improving overall patient satisfaction, a Transitional Care Unit (TCU) in a long- term care facility has used TruthPoint to gather patient experience feedback since 2012. The TCU team … [Read more...]
A Look Ahead for 2018
by Tim Travis, President, TruthPoint Amid all the changes and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came … [Read more...]
Reflections on 2017
by Tim Travis Amid change and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came together to provide care and … [Read more...]
A Look Back at 2017
The year 2017 was a year of uncertainty for healthcare leaders and providers as all waited to find out how proposed revisions to, or repeal of, the Affordable Care Act (ACA) might impact their … [Read more...]
Tackling the Scary Monsters in Healthcare
What better time than Halloween to reflect on the myriad of scary monsters that health care organizations now face year-round! Here’s a look at some of the scary monsters we’ve encountered this year … [Read more...]
Doubling Down on a Patient Experience Focus
by Tim Travis There are plenty of distractions for health care leaders and clinicians these days. Uncertainty around legislation, budget cuts, the impact of technology that is driving competition … [Read more...]
Healthcare is a People Business
by Tim Travis There is no question that technological advances have had a profound impact on healthcare delivery in our nation—and around the world. While our delivery systems are not infallible, we … [Read more...]
More Kudos: Multiple Positive Impacts from a Simple Strategy
by MaryJo Brueggeman Our recent blog post on how one of our clients leveraged our Kudos Reports to boost both patient and employee engagement resonated with our readers. The concept is simple and yet … [Read more...]